State Farm® Insurance Agent Rick Mottern
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
James Fallen
September 9, 2024
5
out of
5
rating by James Fallen
"Rick and his team are great to work with and adding my new auto was a breeze!"
We responded:
"James, I'm glad to hear that adding your new auto was a breeze with our team. We strive to make the process as smooth as possible. Thanks for your positive feedback and for choosing us for your insurance needs. If you have any further questions or need assistance, feel free to reach out. - Rick Mottern - State Farm Insurance Agent, Brookhaven, GA"
Piyu Priyatham
April 18, 2024
5
out of
5
rating by Piyu Priyatham
"Great service by David Still. He was very patient and kind. Definitely recommended."
We responded:
"Hello Piyu! We are so excited to hear that David provided you with an experience that met your expectations! He really is such a staple in our office, and always ensures our clients are taken care of! Thank you for choosing us and we are excited at the chance to serve you again! - Rick Mottern - State Farm Insurance Agent | Brookhaven, GA"
Katie Dingler
March 4, 2024
5
out of
5
rating by Katie Dingler
"I recommend this agency 10/10! Sarah was extremely helpful in getting us the best rates! She was knowledgeable, responsive, and got us set up with great efficiency. Her level of customer service was stellar and really put my mind at ease knowing we have great coverage at the best price. Exactly what insurance is there for! Thank you so much!"
We responded:
"Thank you for the glowing review, Katie! It's wonderful to hear that Sarah provided such exceptional service and helped you secure the best rates efficiently. We strive to deliver top-notch customer service and are thrilled to have met your expectations. Sarah and the entire team are dedicated to ensuring you have the best coverage at the best price. We appreciate your recommendation and look forward to continuing to serve you in the future!"
Betty Jimenez
February 1, 2024
5
out of
5
rating by Betty Jimenez
"This is the best insurance agent i have ever had. Liz is a great help any time I have any questions on my policy. She is nice and extremely knowledgeable!"
We responded:
"Betty, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Liz cares a lot about our customers."
Matt R
October 6, 2023
5
out of
5
rating by Matt R
"Everyone is so friendly on the phone and they don't really try to upsell as much as other insurance agencies I've dealt with."
We responded:
"Matt, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Jarel Wright
September 8, 2023
5
out of
5
rating by Jarel Wright
"Christiania loftin was extremely helpful and made sure i got the best deal for my auto insurance"
We responded:
"Reviews like this overjoy us, Jarel! Christina is a wonderful member of our team, and we’re glad she was able to assist you with your auto insurance policy."
Lanna costa
September 6, 2023
5
out of
5
rating by Lanna costa
"Christina Loftin is the best! She is very helpful, patient, and she was able to explain anything that I couldn’t understand. Thank you for making the process so easy and for all the attention you gave me even after calling me back to ask if I had any daubs.."
We responded:
"Hi, Lanna! Thank you for the recognition for Christina! She is a valuable part of the team and we value how much she cares about all our customers. Thank you for giving us the chance to help you with your coverage needs."
Andrew A Feng
August 26, 2023
5
out of
5
rating by Andrew A Feng
"I was searching for auto and home insurance bundles and Mr. Ryan Losito of Rick Mottern State Farm Agency responded to my request. Mr. Losito was very knowledge and helpful in answering all my questions. In the end, he also provided a very reasonable priced policy. Highly recommend!"
We responded:
"We love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
Jamika Dickens
August 21, 2023
5
out of
5
rating by Jamika Dickens
"I had the pleasure of speaking with Christina Loftin . I shared with her how outrageous my auto insurance payments were . Christina was so helpful ! She was able to get a lower auto insurance premium and offered renter’s insurance that was way less than what I was previously paying . Thank you so much !"
We responded:
"Reviews like this overjoy us, Jamika! Christina is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs. Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Chris Williams
August 16, 2023
5
out of
5
rating by Chris Williams
"Spoke with Drew at the office today and our conversation was perfect. He was able to assist me accurately and quickly. I definitely picked the perfect agents office. Highly recommended!!"
We responded:
"Thank you, Chris, for your positive feedback and for acknowledging the excellent assistance provided by Drew. We greatly value your recognition of our team’s commitment to delivering outstanding service!"
Katrina Sandridge
August 2, 2023
5
out of
5
rating by Katrina Sandridge
"Always able to reach my agent or representative. Knowing all my needs are in one plan and are very affordable. Thank You"
We responded:
"Thank you for the five-stars, Katrina! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Official Tru-Dru
July 20, 2023
5
out of
5
rating by Official Tru-Dru
"Great customer service supports my life insurance."
We responded:
"We are grateful for your positive rating! Our team values your confidence in us to handle your life policy."
Jay Evans
April 26, 2023
5
out of
5
rating by Jay Evans
"Sarah was wonderful to work with and we are very happy with the service and thankful!"
We responded:
"Jay, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Sarah cares a lot about our customers."
Sakaya Ware
March 17, 2023
5
out of
5
rating by Sakaya Ware
"Best costumer service I have ever received. Ms.Christina was a great help. She explained everything down to the T & made me feel good about my purchase with State Farm. If anyone ever asks, I will refer them to State Farm."
We responded:
"Sakaya, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Crystal Storne
March 9, 2023
5
out of
5
rating by Crystal Storne
"Sarah was very insightful and helpful when adding an additional car to my policy. She patiently and professionally looked for every possible discount that was applicable to me. Thanks Sarah"
We responded:
"Crystal, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Azure Gourmet
January 17, 2023
5
out of
5
rating by Azure Gourmet
"I've had some hiccups with Rick Mottern-State Farm but, that wouldn't be life, however, Riel has been awesome is an understatement, she has been truly respectful, patient and attentive to the latest adventure of my major disaster🤣 I've been with these guys like 13 years better than most marriages and Riel is new but she adapted very very quickly, generally I do not like change but Drew left us in great care with Riel. Thank you again Riel for taking time to address my concerns and providing an awesome experience. Dr. M"
We responded:
"Azure, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Reial was able to do just that for your insurance needs! We appreciate you putting your trust in our office to help protect what matters most."
Margaret Discenza
January 17, 2023
5
out of
5
rating by Margaret Discenza
"Christina Loftin was our agent and was very helpful in guiding us through the process of getting insurance for our vehicle in Georgia. She was very patient and helpful. I would recommend her and this office for your insurance needs."
We responded:
"Margaret, thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your insurance policy!"
Tanyetta Williams
January 17, 2023
5
out of
5
rating by Tanyetta Williams
"I’m so appreciative of Shani Lee’s customer service skills. She’s not only knowledgeable about the business, but is professional, kind, patient, and prompt. She had a willingness and zeal to help me feel important and at ease as she proficiently took care of all my questions and concerns. Shani Lee also repeated the questions I asked her, looked up my policy information, and provided me with satisfying answers. I love that she even reached out to my other State Farm agent about my homeowners insurance, put notes in her computer about our conversation, and gave me a return follow up phone call minutes after speaking with her. I couldn’t ask for a better experience! She is awesome!!! It’s good to know that people like Shani Lee still exist.. Thanks for having her on your team."
We responded:
"Hi, Tanyetta! Thank you for the shoutout for Shani! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Emily Diamond
January 12, 2023
5
out of
5
rating by Emily Diamond
"Sarah was extremely helpful. As a first time buyer of auto insurance, she explained everything to me in a way I could understand it. Thanks Sarah!"
We responded:
"Thank you for the wonderful review, Emily! Sarah is a fantastic asset to our team, and we’re happy to hear she was able to help you with your insurance needs."
David Ross
December 28, 2022
5
out of
5
rating by David Ross
"I am very satisfied with the service I experienced with this group! Olivia Moreland and Jeff Harwell were super helpful and friendly, and ended up helping me save lots on car insurance. They even got me set up with additional coverages I wanted with no hassle. They were here for me every step of the way, and were very responsive (something I can't say about my previous insurance company). Overall, I'd totally recommend these guys!"
We responded:
"Thank you, David, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Jeff Lemoine
December 7, 2022
5
out of
5
rating by Jeff Lemoine
"Shani Lee answered the phone on the first ring- no automation! She took the time to listen to my questions and quickly explained how it would be handled. I received a verification email regarding our conversation and solution within two minutes. AWESOME CUSTOMER SERVICE!!!"
We responded:
"Thanks for the kind words, Jeff! We’re happy to hear Shani was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Jacqueline McCray
November 29, 2022
5
out of
5
rating by Jacqueline McCray
"Drew was the first person of contact and was VERY nice and understanding. He assisted me while also relieving me of my anxiety as I just got out of a total loss car accident. Reial stepped in and knocked it out of the park with her superb customer service. That really made a difference in the outcome of events as I could not have asked for a better agent. At first, I was a bit disappointed to not speak with Mr. Mottern, but I quickly learned he has a stellar staff by his side!"
We responded:
"Jacqueline, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Deronda Horton
November 20, 2022
5
out of
5
rating by Deronda Horton
"Drew and Shani have worked together to resolve some billing issues I experienced initially and did so professionally and expeditiously. Drew followed up with me to keep me informed of progress and I appreciated their support. Shortly after, there was an increase in my rate that I assume was a repeat of the billing issue and within 24 hrs Shani emailed explanation of the charges. Drew and Shani work together to provide great customer service."
We responded:
"Thank you, Deronda, for the amazing review! Our team works hard to provide a great insurance experience in Brookhaven and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
Andreas Pi
November 12, 2022
5
out of
5
rating by Andreas Pi
"Drew was great! He was able to help us and give us a quote and set the insurance active the same day in a matter of minutes. Great service!"
We responded:
"Thanks Andreas! We are so happy to hear you had a great experience getting a quote with our agency. Please let us know if you ever need anything!"
Cyril Smith
October 21, 2022
5
out of
5
rating by Cyril Smith
"Shani is a such a great help in that office. So attentive and pays attention to details."
We responded:
"Cyril, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Shani cares a lot about our customers."