State Farm® Insurance Agent Rick Mottern

"I recommend this agency 10/10! Sarah was extremely helpful in getting us the best rates! She was knowledgeable, responsive, and got us set up with great efficiency. Her level of customer service was stellar and really put my mind at ease knowing we have great coverage at the best price. Exactly what insurance is there for! Thank you so much!"

"I was searching for auto and home insurance bundles and Mr. Ryan Losito of Rick Mottern State Farm Agency responded to my request. Mr. Losito was very knowledge and helpful in answering all my questions. In the end, he also provided a very reasonable priced policy. Highly recommend!"

"I had the pleasure of speaking with Christina Loftin . I shared with her how outrageous my auto insurance payments were . Christina was so helpful ! She was able to get a lower auto insurance premium and offered renter’s insurance that was way less than what I was previously paying . Thank you so much !"

"I've had some hiccups with Rick Mottern-State Farm but, that wouldn't be life, however, Riel has been awesome is an understatement, she has been truly respectful, patient and attentive to the latest adventure of my major disaster🤣 I've been with these guys like 13 years better than most marriages and Riel is new but she adapted very very quickly, generally I do not like change but Drew left us in great care with Riel. Thank you again Riel for taking time to address my concerns and providing an awesome experience. Dr. M"

"I’m so appreciative of Shani Lee’s customer service skills. She’s not only knowledgeable about the business, but is professional, kind, patient, and prompt. She had a willingness and zeal to help me feel important and at ease as she proficiently took care of all my questions and concerns. Shani Lee also repeated the questions I asked her, looked up my policy information, and provided me with satisfying answers. I love that she even reached out to my other State Farm agent about my homeowners insurance, put notes in her computer about our conversation, and gave me a return follow up phone call minutes after speaking with her. I couldn’t ask for a better experience! She is awesome!!! It’s good to know that people like Shani Lee still exist.. Thanks for having her on your team."

"I am very satisfied with the service I experienced with this group! Olivia Moreland and Jeff Harwell were super helpful and friendly, and ended up helping me save lots on car insurance. They even got me set up with additional coverages I wanted with no hassle. They were here for me every step of the way, and were very responsive (something I can't say about my previous insurance company). Overall, I'd totally recommend these guys!"

"Shani Lee answered the phone on the first ring- no automation! She took the time to listen to my questions and quickly explained how it would be handled. I received a verification email regarding our conversation and solution within two minutes. AWESOME CUSTOMER SERVICE!!!"

"Drew was the first person of contact and was VERY nice and understanding. He assisted me while also relieving me of my anxiety as I just got out of a total loss car accident. Reial stepped in and knocked it out of the park with her superb customer service. That really made a difference in the outcome of events as I could not have asked for a better agent. At first, I was a bit disappointed to not speak with Mr. Mottern, but I quickly learned he has a stellar staff by his side!"

"Drew and Shani have worked together to resolve some billing issues I experienced initially and did so professionally and expeditiously. Drew followed up with me to keep me informed of progress and I appreciated their support. Shortly after, there was an increase in my rate that I assume was a repeat of the billing issue and within 24 hrs Shani emailed explanation of the charges. Drew and Shani work together to provide great customer service."