State Farm® Insurance Agent Rick Mottern

"I've had some hiccups with Rick Mottern-State Farm but, that wouldn't be life, however, Riel has been awesome is an understatement, she has been truly respectful, patient and attentive to the latest adventure of my major disaster🤣 I've been with these guys like 13 years better than most marriages and Riel is new but she adapted very very quickly, generally I do not like change but Drew left us in great care with Riel. Thank you again Riel for taking time to address my concerns and providing an awesome experience. Dr. M"

"I’m so appreciative of Shani Lee’s customer service skills. She’s not only knowledgeable about the business, but is professional, kind, patient, and prompt. She had a willingness and zeal to help me feel important and at ease as she proficiently took care of all my questions and concerns. Shani Lee also repeated the questions I asked her, looked up my policy information, and provided me with satisfying answers. I love that she even reached out to my other State Farm agent about my homeowners insurance, put notes in her computer about our conversation, and gave me a return follow up phone call minutes after speaking with her. I couldn’t ask for a better experience! She is awesome!!! It’s good to know that people like Shani Lee still exist.. Thanks for having her on your team."

"I am very satisfied with the service I experienced with this group! Olivia Moreland and Jeff Harwell were super helpful and friendly, and ended up helping me save lots on car insurance. They even got me set up with additional coverages I wanted with no hassle. They were here for me every step of the way, and were very responsive (something I can't say about my previous insurance company). Overall, I'd totally recommend these guys!"

"Shani Lee answered the phone on the first ring- no automation! She took the time to listen to my questions and quickly explained how it would be handled. I received a verification email regarding our conversation and solution within two minutes. AWESOME CUSTOMER SERVICE!!!"

"Drew was the first person of contact and was VERY nice and understanding. He assisted me while also relieving me of my anxiety as I just got out of a total loss car accident. Reial stepped in and knocked it out of the park with her superb customer service. That really made a difference in the outcome of events as I could not have asked for a better agent. At first, I was a bit disappointed to not speak with Mr. Mottern, but I quickly learned he has a stellar staff by his side!"

"Drew and Shani have worked together to resolve some billing issues I experienced initially and did so professionally and expeditiously. Drew followed up with me to keep me informed of progress and I appreciated their support. Shortly after, there was an increase in my rate that I assume was a repeat of the billing issue and within 24 hrs Shani emailed explanation of the charges. Drew and Shani work together to provide great customer service."

"Called for a info and spoke to Eboni. She was so knowledgeable and helpful and made shopping for insurance so much less stressful. She made me feel like I was her priority and really listened to what I had to say. I will 100% be sending clients her way in the future!"

"I have been a State Farm customer since 1989 and everyone I've worked with are just outstanding in every way! They're immediately responsive, and they see issues and requests from my point of view, not just corporate. Each one is customer-centric. They all work to get me the fairest and best prices and they don't promise more than they can deliver. While I've had a few agents over the years that have all been great - the best part about State Farm are their Service Agents and Hannah Fitts is fabulous! She works hard to help me find the best discounts for us. She keeps me informed and is knowledgeable, patient and persistent. Plus she's just sweet, kind and caring! I started with State Farm for the value, and have never thought of leaving because of the service!"